We Are Your Secret Weapon.
For over 20 years, we’ve received numerous recognitions and Partner accolades for outstanding program results, the upright way that we conduct business and the level of quality we deliver.
Key Performance Indicators (KPIs)
The Results Companies has consistently led in the KPIs that measure our Partners' goals. These include items such as conversion, customer satisfaction scores, average handle time and first call resolution. Results is able to accomplish this feat because of the company's decision to employ a business model that improves upon the approach favored by the majority of large call center firms.
Among our current Partners, Results is recognized as the premium service provider, outperforming many of the larger, more traditional contact centers. With a reputation for delivering performance with quality, our Partners set higher performance standards by our ability to continually deliver increased sales and conversion rates, lower cancellation rates, lower cost per order and higher customer satisfaction levels.
Our innovative processes and systems help us foster stronger relationships with our Partners’ customers, which in turn differentiates us from our competitors. As a benefit of Results' services, our Partners continue to renew contracts and expand their service capacity year after year.
What Our Partners Say
Scott Black, Sr. Director of Operations, WellCare
"The Results Companies business model is both customer centric and efficiency focused. Additionally, they truly understand the quality of need required to service our Members and Providers on a daily basis. Their strength lies in their ability to transition nimbly and educate on our behalf in a dynamic industry. I would like to thank them for their focus on balancing the 3 legged stool on behalf of WellCare Health Plans."
Gary Parsons, Former Chairman, SiriusXM Satellite Radio
"With so many customers, we depend enormously on call centers like The Results Companies. They provide a vital link between XM and our customers across the U.S. and they are the voice and heart of XM. We want to thank The Results Companies for the great work the company is doing. They are making a positive impact on our customers and in the communities they serve."
Mary Galbavy, US Robotics
"As a global provider of products, it was important for us to serve our customers with local language support. The Results Companies was able to offer our customer technical support in 8 languages, all out of one site. This was a huge success for us as we saved money and increased our customer satisfaction. The team at The Results Companies has been a terrific partner for our organization."
Congressman Rick Boucher, 12th District Virginia
"The Results Companies exhibit essential values that are key to operating a successful business. They take an active role in the communities in which they are located and provide employees with true career path opportunities, while performing a high-quality service for their client partners. They are a prime example of the success an organization enjoys when it keeps a proper focus on its two most valuable assets – its people and its clients."